At Velvetic, your satisfaction is our priority. However, due to the nature of skincare products and hygiene concerns, we follow a strict return policy.
❌ Non-Returnable Products
All Velvetic products are non-returnable once delivered, unless there is a genuine issue such as:
✅ Eligible for Return Only If Defective
Returns will be accepted only for defective, damaged, or incorrect items under the following conditions:
48 hours of delivery.
unused, unopened, and in original packaging.
clear images or video proof of the defect/damage.
replacement will be arranged — no refunds will be issued.
We reserve the right to reject return claims that do not meet the above criteria.
To initiate a return, contact our customer support team at [Your Email or WhatsApp].
