Refund policy

At Velvetic, we aim to provide high-quality jewelry and a smooth shopping experience.

🔄 Exchange Policy

• We offer a 3-day exchange policy from the date of delivery.
• Exchange is applicable only if the product is unused, in original condition, and with packaging intact.

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❌ Return Policy

• Returns are only accepted if the product is damaged or defective.
• Customers must email us within 24 hours of delivery with:
  • Order ID
  • Clear photos/video of the damaged product

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💰 Refund Policy

• Once the issue is verified, a refund or replacement will be initiated.
• Refunds (if applicable) will be processed within 5–7 working days.

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📩 Contact for Returns

For any return or exchange request, email us at:
hello@velvetic.in