At Velvetic, we aim to provide high-quality jewelry and a smooth shopping experience.
🔄 Exchange Policy
- We offer a 3-day exchange policy from the date of delivery.
- Exchange is applicable only if the product is unused, in original condition, and with packaging intact.
❌ Return Policy
- Returns are only accepted if the product is damaged or defective.
- Customers must email us within 24 hours of delivery with:Order IDClear photos/video of the damaged product
💰 Refund Policy
- Once the issue is verified, a refund or replacement will be initiated.
- Refunds (if applicable) will be processed within 5–7 working days.
📩 Contact for Returns
For any return or exchange request, email us at:
hello@velvetic.in