Caramello Eau De Parfum by velvetic

At Velvetic, we ensure your skincare essentials are packed with care and delivered on time.

🚚 Shipping Policy

All orders are processed within 1–2 business days.
Typically takes 3–5 business days across India.
express delivery Available at checkout (extra charges apply).
Orders over ₹500 qualify for free standard shipping.
We partner with trusted logistics providers to deliver your order safely and promptly.

🔁 Return Policy

Due to hygiene and safety reasons, Velvetic skincare products are non-returnable.

✅ Only defective or damaged products are eligible for return or replacement. To request a return for a defective item: within 48 hours of delivery.
order ID and clear photos of the damaged or defective product.
For questions or assistance, please reach out to our support team — we’re here to help!

At Velvetic, your satisfaction is our priority. However, due to the nature of skincare products and hygiene concerns, we follow a strict return policy.

❌ Non-Returnable Products

All Velvetic products are non-returnable once delivered, unless there is a genuine issue such as:

✅ Eligible for Return Only If Defective

Returns will be accepted only for defective, damaged, or incorrect items under the following conditions:

48 hours of delivery.
unused, unopened, and in original packaging.
clear images or video proof of the defect/damage.
replacement will be arranged — no refunds will be issued.
We reserve the right to reject return claims that do not meet the above criteria.

To initiate a return, contact our customer support team at [Your Email or WhatsApp].